Looking to return a product or cancel/alter an order?
Start by calling our robot-free support at 720-771-2501 and we will quickly verify your return request. Upon approval, our team will provide you with our return shipping address, notify you once we receive your return.
If the product is new, has not been opened, installed, tampered with in any manner, and is in the same condition that you received it in, then you can return your item within 30 days for a full refund [minus shipping, taxes, any other fees in your subtotal].
We rarely have return issues because we are both a B2B and B2C company that offers FREE instantly reachable, ROBOT-FREE, and extremely knowledgable technicians to assure your company is ordering the exact products and ink it needs, before you even order it..
Keep in mind there are several products that are exempt from being returned.
- Gift cards
- Software/digital products
- Custom created or programmed products that were requested even though they were beyond the advice of our technicians, or lacked 100% compatibility by us prior to development.
You will be responsible for any shipping costs associated with returning your item back to us. Shipping costs that were originally charged upon checkout are non-refundable and will be deducted from your refund total.