Returns

Looking to return a product or cancel/alter an order?

To initiate a return, please email us or call our robot-free support at 720-771-2501. Our team will assist you with promptly.

If the product is new, has not been opened, installed, tampered with in any manner, and is in the same condition that you received it in, then you can return your item within 30 days for a full refund [minus our shipping cost, taxes, and fees].

If the product is new, has not been opened, installed, tampered with in any manner,  and is in the same condition that you received it in, then you can return your item within 30 days for a refund [minus our shipping cost, taxes, and fees].
We rarely encounter returns because we are a B2B + B2C company that is deeply familiar with the ink, chips, media, and products that we offer. In addition we offer you a ROBOT-FREE line to instantly connect with our extremely knowledgable technicians to assure your company is ordering the exact products it needs.
720-771-2501

Keep in mind, the following are return/refund exempt:

  • Gift Cards / Software / Digital Products
  • Products that have been altered, damaged, opened, or installed in a machine they are incompatible with
  • Custom created or programmed products [ie. products that were requested even though they were beyond the advice of our technicians, or products we cannot assure the compatibility of]

Customers are responsible for any return shipping costs.

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