Inkjet tech Support

We offer integrated tech support and training for DTF, UVDTF, and DTG printing systems. By utilizing a combination of desktop direct connect, video chat, and WhatsApp group threads our technicians are able to access your system remotely to instantly fix your issues and effectively train your team in the process without wasting time.

Our services include:

• RIP & head control software training
• Machine training & calibrations 
• Diagnosis, troubleshooting, and problem resolution
• Preventative maintenance
• 2-pyrrolidone printhead cleaning
• Printhead installations & component replacement
• ICC profiling and printmode creation training
• Consulting (custom printer configurations, equipment purchase advice, workflow development, etc)

We specialize in (and offer training) in the following software programs:

• BYHX Print Manager
• Hoson PrintExp
• Fiery (CADlink) Digital Factory RIP

Our lead technician brings 15yrs of experience to the table and approaches every clients situation uniquely, breaking down complex inkjet problems in a way that allow you to understand how to solve it and its root cause. We treat your problems with the urgency of our own, and provide you with an industry leading level of care and accessibility. Say goodbye to sending marked up photos back and forth with someone who speaks poor english at 3am – we utilize an open-source secure remote system connection so we can solve your problems live and train you how we did it at the same time. We are also parts & RIP software dealers, if you need a part during a tech call we will identify it for you and cost compare it for you. Your time is of the highest value, and downtime is your largest expense. Join they TexPro family and make downtime a thing of the past.